Approved sources
CRM, ERP, service platforms, portals, databases and controlled channels.
Public architecture position
The deployment pattern—client-managed cloud, a dedicated regional environment or another approved managed model—is selected during discovery. AWS is our primary cloud engineering ecosystem, not a predetermined client architecture.
Operating flow
Security, identity, ITGC, resilience, AI governance and operational ownership apply across every layer.
CRM, ERP, service platforms, portals, databases and controlled channels.
Approved APIs, events, adapters, identity and data contracts.
Signals, workflow state, policy, dependencies and source evidence.
Named owners approve, modify, reject or escalate prepared actions.
Workflow actions, communications, tasks and approved updates.
Traceable events, exceptions, outcomes, KPIs and executive views.
Architecture commitments
The final design is validated with the customer’s architecture, security, risk and operational owners.
Client-managed, dedicated regional or approved managed patterns aligned to the use case.
Data flows and storage locations aligned with applicable regional requirements.
Access, change, operational evidence and separation of responsibilities considered throughout delivery.
Pre-tested playbooks and guardrails prepare action for named decision owners.
Custom Nexus APIs and integrations can be delivered within the agreed boundary.
Backup and disaster recovery aligned to criticality and agreed recovery objectives.
Detailed components, security configurations, control mappings, decision rules and playbooks are shared only within an approved engagement.